Product Features
Customization
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Manage tickets from multiple channels with one inbox.
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Set deadlines for ticket response and resolution.
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Ensure that multiple agents don’t wind up working on the same ticket.
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Canned responses function.
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Automatically suggest ticket fields.
Freddy AI
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Set up custom bots on your website and automate chat messages.
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Automatically enriches your contacts with their social and publicly listed information.
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Freddy AI goes through historical data and assigns a score to evaluate leads’ quality.
Productivity
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Create tasks, reminders, and appointments.
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Automatically assigns leads to salespeople, based on rules that you set.
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Automate sequences of sales actions and personalize interactions to close deals faster.
Deal Management
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Create multiple sales pipelines.
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Add product catalogue to auto-calculate deal value.
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Set sales goals based on revenue and closed deals.
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Commit to deals and set best-case estimates to make accurate sales forecasts.
Communication
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Integrate with email, social media, website live chat, phone call & phone messaging apps.
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Facebook, Instagram, LinkedIn, Whatsapp etc. are supported.
Marketing Automation
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Analyze visitor behavior for better conversions.
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Capture visitor information seamlessly with webforms.
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Create smart segments and target your audience better.
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Use triggers, actions, controls, and delays to build extensive customer journeys.
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Build beautiful landing pages in minutes.
Customization
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Manage tickets from multiple channels with one inbox.
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Set deadlines for ticket response and resolution.
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Ensure that multiple agents don’t wind up working on the same ticket.
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Canned responses function.
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Automatically suggest ticket fields.
Integrations
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Freshsales is built to integrate with applications that you use every day.
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Integrate your account with third-party applications and connect to multiple data sources(Zapier,DocuSign,QuickBooks,PandaDoc,Xero,Outlook)
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Scale with the Freshworks platform. Extend your experience by installing trusted applications with a single click.
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Manage relationships from anywhere.
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Access data from anywhere, at any time.
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Mobile App available.
Mobile
Analytics
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Automate reports from a built-in report template.
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Able to customize reports.
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Analyze team performance across geographies and territories and get insights into all metrics.
FLE are pleased to announce our partnership with Freshworks, a cloud-based customer engagement platform.
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